Browne & Co. Policy
Steps to Return or Exchange Product
- Contact us to return or exchange product via
- Phone number: 02-683-7450, 091-879-9624
- Facebook Message: https://www.facebook.com/browneandco.bangkok/
- Email: [email protected]
Inform us on the following details:
- Your order / receipt number
- Which items you would like to exchange or refund
- Which new item you would like to exchange for
- Present us with a copy of your receipt or invoice
Option 1: Ship your return or exchange item to our warehouse at BROWNE UNITED CO., TLD. 642/13-16 Soi Suan Plu, South Sathorn Rd., Tungmahamek, Sathorn, Bangkok 10120 Thailand. We will contact you once we have received your items, and process the refund/exchange.
Option 2: Return/ or exchange the product by hand at our warehouse at BROWNE UNITED CO., TLD. 642/13-16 Soi Suan Plu, South Sathorn Rd., Tungmahamek, Sathorn, Bangkok 10120 Thailand. We will process the refund/exchange with you immediately.
Qualification of Return or Exchange items
You can return for full refund or exchange your item within 7 days of purchase, as long as the new item has the price tag attached and same product code as the original product you ordered
Customer is responsible for shipping cost for item return or exchange.
If you want to exchange for a different item, the price of both items must be the same as the price or higher at which you bought the original item. If you want to exchange for a higher priced item, you will have to pay the additional price difference.
If the item is out of stock in the size or colour you have opted for, then a refund will be processed instead.
If you want a different item-the item you want is sold under a different product code- then you'll need to return the unwanted item for a refund and place a new order.
Products on sale and accessories (belts, card holders, wallets, passport holders, laptop bags, overnight bags) are not eligible for refund and exchange.
The refund will be made via the same payment method used to make the purchase. You will receive an email confirmation of the return once it has been completed.
If we’ve refunded you for any items, the funds can take up to 14 working days to appear in your account depending on your bank or credit card issuer.
Personal data you provide and/or we collect such as your name, address, contact information, and payment data will be kept by Browne United Ltd. for, among other things:
- Understand the performance and enforcement of the purchase and sale contract over the products you have purchased.
- Provide you with information about Browne & Co. products by sending commercial communications by e-mail and/or by any other equivalent electronic communication means.
- Should you choose to check the option to store your payment data (i.e. credit / debit card data), you expressly authorize us to process and store the data indicated as necessary for activation and development. The Card-Verification-Value-Code (CVV) will only be used to make able the purchase in progress, and will not be stored or processed subsequently as part of your payment data.
- We also maintain a record of your purchases made on our Website to improve our site design and enhance your shopping experience.
Under GDPR you have the right to access personal information that Browne & Co. processes about you.
You can request from us information about
- The personal data we hold about you
- The categories of personal data concerned
- The purposes of the processing
- Details to whom your personal data has/will be disclosed
- How long we retain your personal data
- Request that we delete your personal data in accordance with GDPR
You may request how we action your rights by contacting us at [email protected].